Grievance Redressal Policy

National Bulk Handling Corporation Pvt. Ltd. ("NBHC”, "we”, "our”, or "us”) is committed to protecting personal data and addressing concerns related to the processing of personal information collected through our website.

This Grievance Redressal Policy explains how users can raise complaints or concerns regarding the handling of their personal data.

Purpose of the Policy

The purpose of this policy is to provide a transparent mechanism for users to report concerns related to:

• Collection of personal data
• Use or processing of personal data
• Requests for correction or deletion of personal information
• Withdrawal of consent for data processing
• Any misuse or unauthorized access to personal data

NBHC will review and address such concerns in a fair and timely manner.

Submission of Complaints

Users who have concerns or complaints regarding the processing of their personal data may submit a grievance through the contact details provided below.

Users should include the following information when submitting a grievance:

• Full name
• Contact details
• Description of the complaint or concern
• Any relevant supporting information

Providing complete information will help NBHC process the request efficiently.

Grievance Officer

All privacy related complaints or requests will be handled by the designated Grievance Officer.

Grievance Officer
National Bulk Handling Corporation Pvt. Ltd.
Email: grievance@nbhcindia.com

Response Timeline

NBHC will acknowledge and review grievances within a reasonable time period. The company will make reasonable efforts to resolve complaints promptly and provide a response after reviewing the concern.

Escalation

If a user is not satisfied with the response provided by NBHC, the user may seek further remedy through the appropriate regulatory or legal authorities in accordance with applicable laws.

Confidentiality

NBHC will treat all complaints and grievances with appropriate confidentiality and will only use the information provided for the purpose of investigating and resolving the issue.

Updates to the Policy

NBHC may update this Grievance Redressal Policy from time to time to reflect changes in regulatory requirements or internal processes.

Users are encouraged to review this policy periodically.